Fast and secure health information exchange

Industry standard in New Zealand. Used by all major NZ Life insurers and 99.9% of NZ GPs

Get the health information you need, quickly, easily and securely

It’s not your core business to chase up medical information, so SureMed does this on your behalf, allowing you to focus on what’s important to you. With SureMed you simply identify the health information you need, and from which provider, and we take care of the collection, follow-ups and payments. SureMed’s use of high standard encryption means that consumers’ confidential information is well protected.

SureMed Key Benefits

Not only do users rate SureMed highly for data protection, ease of use and user support, SureMed has generated impressive outcomes, by significantly reducing paper and costs involved in the process and improving the turnaround time from over 20 days to an average of just 5 days.

Fast, accurate information

A streamlined workflow between you and health providers means that the required health information comes back in days, not weeks.
Increase productivity

We chase up the information and pay the health providers on your behalf, so your team can focus on their core role.
Reduce cost

SureMed’s streamlined provider payment and invoice reconciliation eliminates double payments and duplicate medical requests.
Protect confidential information

Robust physical, electronic and management processes protect sensitive information, providing peace of mind for you, the information provider and your client.
More time to focus on your clients

Easy management of all health information requests in a single place means you can focus more time on delivering better client outcomes.
Make better informed business decisions

Digitise your workflow and receive regular data insights and reporting across new business and claims operations.
We take information security very seriously.
Konnect NET undergoes annual security audits run by government approved independent vendors, is compliant with NZ privacy laws, and its security standards meet the requirements of international banks and insurance companies. Your clients' information is protected by multiple layers of security:
Challenge-response authorisation
Authenticated users
Role-based access control
Passwords and passphrases
Data Encryption
Virus Scanning
Data Retention Policy
Audit Logs
Our impact

Services requested through our secure platform

2 days

Median health information request turnaround time

Over 3 weeks

Total reduction in the average health information request turnaround time since inception

A more efficient industry performance
Since 2010, there have been over 2 Million health information exchanges between insurers and health providers through SureMed. All NZ GP Practices and NZ’s major Life insurers now use SureMed.
Before SureMed
Number of smart forms & workflows 21 insurers, 80 different workflows One smart form, One standard workflow
Response method Hand-written responses 84% completed electronically
Average doctor and staff time to complete a request 35-45 minutes 8-12 minutes
Average health info request turnaround time Over 20 days Less than 5 days
Length of payment cycle Over 60-day 5-day
Percentage of double billings 20% Zero
Number of contact points in the process Multiple One contact point

Getting started is easy

1. Requirements

We work with you to determine which features will suit your workflow for best results.
2. Health Info Request Templates

You choose which health info request templates you’d like on your selection list.
3. Health network set-up

You will have access to our entire health provider network and if you have any information providers that are not on our database, we can set them up for you.
4. User set-up and training

We set up your user accounts, provide training and ongoing support.
If you’d like a demonstration or more information on SureMed, we’d be delighted to help.
Contact Us