Privacy and data security
Konnect NET has put in place physical, electronic and management processes to protect information collected and transferred with proven technology and infrastructure
How long will it take to become familiar with the SureMed electronic forms?
Not long. The SureMed forms are similar to existing electronic forms used by Medical Providers, and Konnect NET has worked closely with Health Providers to develop the SureMed forms to fit in with the way that Health Providers work, so the forms are easy to use.
Is the Health Provider in control?
Yes. Health Providers have complete control over reviewing and submitting information sent to the insurer.
Are Health Providers and their patients protected?
Yes. All SureMed processes meet all legal and ethical requirements for the collection, use, storage and disclosure of health information within New Zealand.
How does payment work?
Payment is automatic on completion of information requests. Non-standard requests are catered for also. Improved speed of payment and ease of reconciliation will be of benefit to most practices.
Why do Insurers need to collect information?
The Insurer will have a number of reasons to obtain this information, including confirming that a claimed medical condition exists, the nature and severity of this condition, and thus whether the claim or new policy should be approved; understanding current medical status from which the Insurer can determine the rehabilitation to fund to aid recovery; and confirming whether a condition preceded the patient’s policy commencement.
Will there be patient consent authorising the release of this information?
Definitely. The Insurers obtain informed consent during the application process, and it is mandatory for them to upload consent when doing a SureMed request.
Do I have to respond quicker?
The quicker you respond, the sooner your patient can have a decision about their claim and receive any Insurer-funded treatment they are due.
What methods can I use to respond to SureMed requests?
Our recommended methods for responding to a SureMed request are:
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Please note that we do not encourage sensitive information be sent by email or fax as they do not provide a high level of encryption, available in other communication channels. We will be decommissioning fax from 31st of October 2021.
The most common technical errors encountered by Medtech users are highlighted below. The attached SureMed technical troubleshooting guide v1.0 provides step-by-step instructions on how to resolve them. The errors relate mainly to GP practice management system configuration, and once resolved, the issue should not re-occur.
Depending on your knowledge and confidence, practices can work through the corrective actions, or get your technician to address the problem. Alternatively you can ring the SureMed Support team on 0800 KONNECT (0800 566 632) and we will take you through the process.
For further information please refer to the SureMed user guide for MedTech
For further information please refer to the SureMed Forms user guide for MyPractice.
For further information please refer to the Suremed Forms user guide for Indici.