Our customers and platform users told us 3 fundamental problems with consent processes used today:
1. Hard-copy consent is slow and burdensome.
2. Some health providers had trouble confirming the customer’s true understanding of what they were consenting to.
3. Some health providers have their own additional process to capture consent from their customers. At times this is verbal, undocumented consent which is somewhat risky from a medico-legal perspective.
These combined to make a process that can be slow, producing a poor experience for advisers, doctors and insurance customers when applying for insurance cover or making a claim.
We took it upon ourselves to create a market standard solution that addresses this issue and that can be used by all insurance companies. At the same time, lending confidence to health providers that their patient has been sufficiently informed.